Frequently Asked Questions

Everything you need to know about your MUK LUKS order.

How do I determine the right size for my MUK LUKS?

We recommend checking our size guide located on each product page. Since many of our cozy knits and boots are designed for comfort, we generally suggest sizing up if you are a half-size, as our slippers and boots typically come in whole sizes.

What is your return policy?

We want you to love your purchase! You can return unworn items in their original packaging within 30 days of delivery. Please visit our returns portal to initiate a prepaid shipping label.

How should I clean my MUK LUKS boots and slippers?

For best results, spot clean with a damp cloth and mild detergent. Avoid machine washing unless specifically stated on the product care tag, and always air dry away from direct heat to maintain the integrity of the knit and faux fur.

When will my order ship?

Standard orders are processed within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking number. Delivery typically takes 5-7 business days depending on your location.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. We are working on expanding our cozy reach to more international destinations in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.